FAQs

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Whatsapp.

Once you've placed your order, it usually takes 3-5 working days for delivery.

Yes we offer free shipping all over pakistan.

We do accept returns in respect to the following conditions:

• The item(s) is damaged or defective at the time of delivery.
• The item(s) are not the same as ordered by the customer.
• The return or exchange request is made within 7 days of delivery

7 Working days Required for the processing of returns and Refunds.

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where the product is out of stock.

We aim to represent the colors of our products as accurately as possible at Aksesaira. However, please note that colors may appear differently on various devices.